Improve patients experience, increase staff productivity, enhance communication, and see results in your bottom line. Regardless of the size of your practice, we are ready to support you with our extensive portfolio of HIPAA, Joint Commission, and HITECH compliant medically-focused services.
Through partnership with ONE,
our clients have realized high impact results:
- Reduced internal abandon from 30% to an average of 5%.
- Improved delivery of PHI for a hospitalist group allowing seamless communication to the delivery of consults with better and faster results.
- Saved one-third of billable handle time from a previous provider by coupling the use of technology supported by well-trained agents saving our client an average of $0.80 cents per call 35,000 times per month.
- Deployed technology and support services to a large organ donor team resulting in reduced call times while gathering
mission-critical information to improve procurement times. - Integrated HIPAA compliant tools with large medical practice to save money per transaction while allowing the internal team to function in the same omnichannels — without breaches — while sharing PHI. Implementation of these tools improved the overall patient experience while allowing the physician to share patient details with the administrative team to improve patient record keeping and billing.
