About ONE, Inc.

In 2019, a group of intrepid veterans from the call center space and related industries took a bold step forward to launch a wide-ranging call center support and BPO company under the visionary direction and boundless energy of Janet Livingston. The result was ONE, Inc.

The website hints at the comprehensive scope for ONE, Inc. The letters mvt, preceded by ONE represent one mission, one vision, and one team. On this strong foundation of ONE sits a wide range of contact center services and call center related initiatives.

Having one mission and one vision are straightforward paradigms that guide ONE, Inc. in all it does. The paradigm of one team focuses on the quality of ONE staff. With an emphasis on hiring the best, ONE demonstrates the value it places on its people. It’s people who deliver the service and the outcomes that ONE clients expect. Though technology and systems are important, along with mission and vision to guide the process, it’s their team that makes the difference. By hiring quality people who produce quality results, ONE stands as the quality provider that clients value and appreciate the most.
The impetus, however, for ONE, Inc. started a long time before its founding in 2019. Go back a few years to the launch of Call Center Sales Pro in 2014. Then go back a couple decades to Answer Center America Inc. And last, travel back nearly half a century to the brave beginnings of New Connections Communication Services, which grew into a leading outsource call center and eventually became part of the ONE, Inc. network of call centers.

In 1995, industry veteran Janet Livingston founded Answer Center America Inc. and expertly grew it into a multimillion-dollar-a-year BPO firm. Along the way, Janet received recognition on the prestigious INC 500 list, with two more appearances on the INC 5000 list. (Over the course of her career, Janet landed companies on the INC 500/5000 list a total of six times.)
Janet then moved into consulting, helping various boutique call centers and leading telephone answering services grow their businesses, improve their operations, and increase their profitability. This soon led her back into active involvement in the industry, when she took over as president of a boutique BPO company that offered inbound and outbound call center services, which she grew into a multi-million-dollar enterprise.

Later, during a short break from the industry, Janet’s clients and contacts kept seeking her for her expertise and assistance. In response to this persistent clamoring for help, Janet founded Call Center Sales Pro in 2014 to enable outsource call centers and telephone answering services to take the pain out of growing their businesses. Call Center Sales Pro’s goal was to help clients expand and optimize their call centers and telephone answering services. 

In the years that followed, Call Center Sales Pro dramatically increased the scope of their services to become a comprehensive, one-stop shop for all things call center related. This allowed them to cover healthcare call centers, along with outsource call centers, corporate call centers, and telephone answering services. In addition to providing sales and marketing services, they added end-to-end consulting, comprehensive billing service and support, call center vendor management, and other custom services for their call center clients.